|FAQ's (Frequently Asked Questions):||Troubleshooting:|
|Q:||How do I download the Ultra V demo program?|
|A:||The Ultra V demo program can be downloaded from our FREE Software Downloads page here on the web. Click this link to go directly to it.|
|Q:||Once I've downloaded the Ultra V demo file, how do I run it?|
|A:||The files needed to run the demo are downloaded in compressed format. You will need a decompression utility such as PkUnzip (available for download from our site) or Winzip to extract the files. We suggest decompressing the files to a unique, separate sub-directory or folder such as "UVDEMO" which you will need to create on your computer.
To make the new folder in Windows 95, click: "Start," "Programs," "Windows Explorer" and then choose "File," "New Folder". Then type the name (UVDEMO) for the new folder. In DOS, type MD UVDEMO at the C:\> prompt and press the enter key.
Now you can extract the demo files to this folder or directory and run them by clicking: "Start," "Run" and typing: "C:\UVDEMO\DEMO.EXE" in Windows 95. In DOS, type CD UVDEMO at the C:\> prompt, and press the enter key. Then type DEMO and press enter.
|Q:||I see Ultra V has a lot of information, but how can I use it; why do I need the Ultra V program?|
|A:||Ultraviolet light is part of the environment, and it tends to attack many things from people to buildings to plastics - even the air. This short, high-energy light wave can do great damage if not properly controlled. It is wise, therefore, to consider using some form of interceptor for this destructive type of light -- enter ultraviolet (UV) absorbers!
By adding UV absorbers to the products you create and subsequently manufacture, you can extend the useful life of your products leading ultimately to happier, more satisfied customers.
However, it is not always a straight-forward process to pick a UV absorber and add it to your products. You first need to determine which one or ones will be suitable for the applications you have in mind. This is where the Ultra V program shines brilliantly! Its combination of data, graphing, and calculating tools work hard for you to smooth the path as you venture further into the world of UV absorbers.
For example, you may have created a product which is susceptible to UV light attack at 350 nanometers so you figure you need some protection at this wavelength. Since all absorbers are not equally strong at 350 nanometers, you can use Ultra V's graphs and search capabilities to narrow down possible candidates.
Now, what happens if your product is consistently exposed to high temperatures or even a one-time high-temperature curing process? Will the absorbers stand up to the heat too, or will they lose their effectiveness? ...or, in terms of color, you might have a clear product for which you want to be sure that the UV absorber you add does not also add a visible color change. Ultra V's TGA and absorber appearance data can provide you with these answers.
By now though, let us say you have a small list of absorbers which could work for you. Ultra V can then provide you with a cross-reference of different manufacturers who produce identical products. The different trade names will be right there on-screen in front of you with Ultra V's contact list of manufacturer addresses and telephone numbers. This makes it easy to bring samples into the lab, and once you do, you can take advantage of the program's Beer's Law calculator to easily determine several different quantities of UV absorber compounds to add to your product.
Finally, after you have run some samples and found your match, you might find that you have a couple of different, yet effective, UV absorbers. Before your product goes to production, you want to be sure everything is cost effective, and Ultra V's Beer's Law calculator and absorptivity graphs can address this issue too. It may turn out that one of the absorbers costs $50 per unit while the other costs $100 per unit, but upon further investigation of the absorber data in Ultra V, it becomes clear that the $100 per unit absorber is also 5 times stronger requiring only 1/5 of a unit per application. You easily determine that the $100 absorber is the more cost effective solution at only $20 per application.
This is why Ultra V is such an excellent, powerful program. It works with you every step of the way to help you create and profit from light-stabile products which make your customers very happy! For more information on the Ultra V program, please see the Ultra V page. To order the Ultra V program, please see our orders section. Thank you!
|Q:||Are there any special or "light" versions of Ultra V, and for what applications is Ultra V suitable?|
|A:||The present version is the only version available, and it is suitable for industrial and academic R&D use from project inception through to manufacturing runs. While the primary focus is research, the user may find practical classroom applications as well.
Industries such as polymers and plastics, coatings, cosmetics, and other applications which can make use of UV absorbers will all find Ultra V beneficial.
|Q:||Can I Overlay Absorptivity Graphs from More than One Absorber?|
|A:||No (sorry), not with the present version; however, this feature is planned as an addition to the next feature-enhancing update.|
|Q:||Can I Overlay Absorptivity Graphs Using Different Solvents for the Same Absorber?|
|A:||Yes. This is actually the default case. On the right side of the window showing the absorptivity graph, you will also see columns of numbers. Each column represents a different solvent into which the absorber was dissolved. At the top of each column is a checkbox allowing the display property of values for that solvent to be toggled on or off.
When toggled on, there will be a colored bar visible below the checkbox and solvent name. This color matches the same solvent on the graph.
|Q:||I Can Print the Numerical Data, but Can I Also Print the Absorptivity Graphs from within Ultra V?|
|A:||No, not at this time. In the future, this may be included as part of a feature enhancing update although at this point we are uncertain.
However, there is still a way to print the graph if you need to do so. When running Ultra V through Windows, press the "Print Screen" button when you are displaying the desired graph. This will copy the screen image to the clipboard. You could then paste this image into any graphics program, such as "Paint," and print it from there.
This method actually gives you the flexibility to print as many or as few graphs as you want on a single page while also sizing them any way you wish.
|Q:||Can I Run Ultra V in DOS or Windows 95/98/NT?|
|A:||Yes. Use the DOS installation program, "INSTALL" to install and run the program as a DOS program. Once installed, run Ultra V by typing: "C:\ultrav\uv" without quotes at your C:\> prompt.
To run Ultra V under Windows 95/98/NT, use the Windows installation program, "Setup" to install it. Once installed, run Ultra V by choosing, "Start", "Programs" and selecting the Ultra V icon.
|Q:||How accurate is Ultra V's Data and from Where does it Come?|
|A:||We keep Ultra V's Data as accurate and up-to-date as possible by changing continuously to include information from the most recent releases.
The information contained within the Ultra V program is a compilation of both 1) data generated for us by an independent, analytical consultant, and 2) data obtained from the review of technical and general information sheets provided by the public domain of knowledge and information as well as the manufacturers of the various compounds.
For further information on this topic, please click on the "Options" button in the Ultra V program. Then select the "About Program" button for a list of credits.
|Q:||How many different compounds are found in Ultra V, and which ones are they?|
|A:||There are 58 compounds listed in Ultra V although there are actually over 100 compounds referenced within the program. This is because many of the preparations on the market are the same as other compounds which are being sold under different trade names. We have chosen to use what we feel are the most commonly recognized trade names for each molecular structure, and then we have cross-referenced these, when possible, with corresponding alternate trade names and representative manufacturers.
The absorbers detailed within Ultra V are shown here alphabetically: Cyagard 1164L, Cyagard 3638, Cyagard UV 531, Cyagard UV 5411, Cyagard UV 9, Cyasorb 1084, Cyasorb 1164, Cyasorb 284, Cyasorb UV 1988, Cyasorb UV 2098, Cyasorb UV 2126, Cyasorb UV 24, Cyasorb UV 2908, Eastman Inhibitor RMB, Givsorb UV-1, Givsorb UV-2, Givsorb UV-13, Givsorb UV-14, Givsorb UV-15, Givsorb UV-16, Mark 1535, Mark 446, Maxgard 200, Maxgard 800, Norbloc 6000, Norbloc 7966, Quercetin, Sanduvor 3206, Sanduvor EPU, Sanduvor VSU, Seesorb 201, Syntase 1200, THPE BZT, Tinuvin 99, Tinuvin 109, Tinuvin 1130, Tinuvin 120, Tinuvin 1545, Tinuvin 1577FF, Tinuvin 320, Tinuvin 326, Tinuvin 327, Tinuvin 328, Tinuvin 384, Tinuvin 400, Tinuvin 571, Tinuvin 840, Tinuvin 900, Tinuvin 928, Tinuvin P, Uvinul 3035, Uvinul 3039, Uvinul 3048, Uvinul 400, Uvinul D 49, Uvinul D 50, Uvinul P 25, Uvinul T-150.
|Q:||Y2K - Is Ultra V Y2K compliant?|
|A:||Yes, Ultra V has been tested for year 2000 (Y2K) compliance and is Y2K compliant. If you need a written statement to this effect, we will be happy to send one to you upon request.|
|Q:||How often are upgrades to Ultra V made available?|
|A:||The frequency of new releases depends partly upon the development of new program features as well as the availability of new absorber information, therefore, there is no predefined time frame during which new upgrades regularly become available. In general though, it would be safe to consider that once every year to fifteen months there will be an updated version of Ultra V released.|
|Q:||I got a "Fatal Error : Unable to access or open program's data files..." or a "Fatal Error: Unable to read program data due to corrupted files..." message. What do I do?|
|A:||Some action on your system has either caused the data files to become corrupt, or they cannot be found at all. The best fix for this is to re-install the program in full. This will restore the data files. If you like, you may uninstall the corrupted program version first before reinstalling (DOS and Windows 3.x users have no need to uninstall the corrupted version first).|
|Q:||I got a "Fatal Error : Unable to read program data due to corrupt config file..." message. How do I fix this?|
|A:||Occasionally, although it should be rare, something happens to a configuration file (.CFG). This is usually caused by abrupt power or processing failure to your computer. In most cases, Ultra V will be able to rebuild the file, but in a couple of instances, it cannot do so. This is when you will see this error.
To fix it, go into the Ultra V program directory and manually delete the file UVSDAT0.CFG. One easy way is by choosing "Start", "Find", "Find Files" in Windows 95, and then entering the exact program name in the "Named" box. Click "Find Now", and the file will be located. Once found, you may drag it to the recycle bin to delete it. Ultra V will then be able to rebuild the file.
If you prefer, you may reinstall the program to clean up the problem.
|Q:||I got a "Fatal Error : Unrecoverable device error #nnn..." message. What do I do?|
|A:||This error should never occur. If it does, it usually means some form of physical failure within the computer such as an I/O channel which just went out. However, it could also be a serious software problem. I you can do so, please e-mail us with the error number so we can help track the problem.|
|Q:||I got a "Data Error : Unable to access program's data file..." or a "Data Error: Unable to access or open program's help file..." message. What do I do?|
|A:||This may occur if you have too many files open within other applications so that DOS or Windows cannot keep track of them all. Try closing some files and applications which are not being used.
It can also occur if the file in question has become corrupt. In this case, it's best to re-install Ultra V to get fresh copies of all of the program files.
|Q:||I got a "Data Error : Unable to properly save configuration data to file..." message. What happened?|
|A:||This may occur if you have too many files open within other applications so that DOS or Windows cannot keep track of them all. Try to have less applications running next time you start Ultra V. Manually delete the file, UVSDAT0.CFG, from the Ultra V directory before running the program again. To do this, choose "Start", "Find", "Find Files" in Windows 95, enter the exact name of the file in the "Named" box, and click "Find Now". Once located, you may drag it to the recycle bin to delete it.
It is also possible that your hard drive has become full. If this is the case, deleting unused files from your hard drive should provide enough space to run Ultra V again. You may wish to consider purchasing a larger hard drive.
|Q:||I got a "Data Error : Unable to open printer port..." message. What do I do?|
|A:||This occurs when Ultra V cannot find the specified printer at the chosen port. Look under "Options", "Program Settings" to see how your printer settings appear. Be sure that the printer is attached to the chosen port and that the cable is connected securely. A loose or failing cable can cause this message.
If the printer is a network printer, be sure the server is on and your computer's network software knows where the printer is located. Contact your network administrator for more help locating a network printer.
|Q:||I got a "Data Error : Your printer is not responding..." message. Why is this?|
|A:||This occurs when the printer fails to send a "ready" signal. Be sure your printer is turned on and is on-line or ready. Also be sure that it has paper and that the cable is securely attached to your computer as well as the printer.
If this is a network printer, you may wish to contact your network administrator to verify the above solutions along with a quick check to see that the network printer server is properly spooling the print jobs.
|Q:||I got a "Data Error : The search range has been entered incorrectly..." message. What do I do?|
|A:||This is almost always caused by entering a numeric value which contains an illegal character such as a letter. For example: HIGH: 11r5 LOW: 25. In this case, re-enter the high value to get rid of the letter "r".|
|Q:||I got a "Warning : The data files in use are more than 18 months old. Please contact CleoSci..." message. What is this about?|
|A:||Like it says, this message simply alerts you to the relative age of the data files. It may be that new data files exist which contain updated information. (If this is true, we will post the news on our website.) The program will continue to operate properly, and this message may be turned off by clicking, "Options", "Program Settings", and then de-selecting "Show Data Age Msg".|
|Q:||Sometimes when windows returns from its screen saver mode, I get a screen "dropout." Can this be fixed?|
|A:||Click "Options", "Select Colors", "Redraw". This will return the screen to its original appearance although it won't prevent a dropout from recurring the next time the screen saver activates.|
|Q:||I'm running Windows NT or Windows 2000, and when I click on the Spectra Windows (or another window) I get a message saying "Not enough memory. Try closing other windows or programs." How can I fix this?|
|A:||Windows NT (and 2000) manage memory slightly differently from the 9.x / ME family. We have to tell it how much memory it can use in this case. Here is the fix: Click "Start" "Programs" "Windows NT Explorer" and browse in the left pane of the Explorer window to find "C:\Program Files\CleoSci\Ultra V". Highlight "Ultra V" by clicking it in the left pane; the right pane should now show a list of files. Find the file called "UV.EXE" -- it will be the one that looks like the blue/white rectangular window. Right-click on it, and choose "Properties." Click the "Memory" tab at the top of the property card, and find the section entitled "Extended (XMS) Memory" about mid-way down the card. Be sure the box "Uses HMA" has a check mark in it. Now look at the "Total" drop down box just above. Set the value for the "Total" box so that it shows 2048. Click "Apply" and then close out of all of the windows. Before you close the Windows Explorer, you may wish to click on UV.EXE to drag and drop it to your desktop in order to create a shortcut to it.|
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The technical support information within this documentation is provided as is without any warranties, expressed or implied. The user is solely responsible for how the information is used. CleoSci is not responsible for misprints and/or typing errors although every effort will be made to ensure correct representation of information. Thank you for your support!
Last updated Spring 2004
Copyright © 1996, 2004 CleoSci All Rights Reserved
CleoSci, PO Box 17037, St. Paul, MN 55117-0037, USA, 1-651-771-9209, email@example.com
Last updated Spring 2004
Copyright © 1996, 2004 CleoSci All Rights Reserved